In our service delivery process, a large amount of actors take part, many of them are suppliers, that constitute an essential link in our management. This process, or insurance circuit, starts when the customer express their will to arrange for coverage until the moment they “need” it, in other words, when the insurance pays for what it has committed to. The hiring of our suppliers, apart from responding to technical requirements and specific needs of every area from our Buisiness Group, is defined by ethical standards. We do not seek to establish just a commercial relationship with our suppliers, we also want to maintain links in accordance with common commitment and values.